Amazon.com Is it just me, or is Amazon.com slipping? Over the past couple years they've gone from being the premier online retailer, to just another e-store I'd expect to find on one of these bargain websites. Fortunately, they're rooted in solid technology, but behind the code I wonder if anyone's actually home.My biggest gripe personally has to do with their shipping. They're site might say "ships within 24hrs," but once you purchase it things change. In some cases, it's taken up to a week to ship a product that was advertised as "ships within 24hrs." What's up with that? It takes a shorter amount of time to go through the post than it does to leave an Amazon warehouse. Which is ironic because after they talk about a product shipping same-day, they advertise super saver shipping as taking something like 7 to 10 business days. Amazon, be honest, you guys have that backwards: it takes 7 to 10 business days for you to get it to the post office, and about a day for the post office to get it to my house. And I'm not the only one who's noticed. My fiancee has stories of it taking months for a product to arrive. Another friend of mine has reported receiving an empty box as his Amazon order. When he notified them of their mistake, they sent him another, but later billed him again because they said he didn't return the first! What's really going on?!?! I've been an Amazon customer for over 6 years now - it's tough watching them go in the wrong direction like this; almost like watching the Cavs last season. I get the feeling they've either changed management, or have decided to reduce their personal warehouse inventory (in favor of shipping direct from manufacturers or third parties) and cut costs. I guess in these days of shareholder interests, these are be smart moves, but c'mon, your service should still be the same. It's taking the fun, and to some extent the point, out of online shopping.
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